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American Collection Systems Boosts Collection Output With Remote Scouts Talent

remote collectors hired
0
taken to hire (vs 45-day industry average)
0 days
cost reduction achieved in the first 30 days
0 %
decrease in workflow and collection delays
0 %

About Company

American Collection Systems, Inc.

American Collection Systems, Inc. is an industry-leading, full-service Accounts Receivable Management Company founded in 1976. With nearly five decades of experience, ACS has become a trusted debt negotiation powerhouse. It is known for providing high-end collection and teleservices, and ACS partners with organizations to drive results and meet bottom-line objectives

The Challenge

American Collection Systems required dependable representatives who could consistently meet performance expectations. The team faced:

  • Internal reps struggling to meet collection goals
  • Delays caused by inconsistent workflow coverage
  • The need for reliable support without extending hiring cycles or overhead

The Solution

Remote Scouts sourced experienced Higher Education and Commercial Debt Collection representatives capable of integrating quickly and working with ACS’s established processes. With pre-vetted talent ready to step in, ACS filled critical roles in just one week, avoiding the cost and time associated with traditional hiring.

The Result

ACS saw immediate improvements after onboarding Remote Scouts talent, fewer delays, smoother daily operations, and collection reps who were easy to train and ready to work. With 30% cost savings realized in the first month, the company is preparing to scale with more Remote Scouts support.

ACS would like to take a moment to recognize three outstanding collectors (from Remote Scouts) Riley, Aiden, and Blake who joined our team in October 2025..

What stands out most is how they contribute beyond the numbers, supporting teammates, asking the right questions, bringing fresh perspectives, and helping elevate the culture around them. Their willingness to learn, collaborate, and step up has already made a noticeable impact.

It’s exciting to watch new talent grow so quickly and add value both inside and outside of the workday. Proud of the progress they’ve made so far, and looking forward to what’s ahead for each of them.
Jonathan Hindes
COO

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