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- Digital Marketing
- Adept
I'm a passionate and results-oriented digital marketing professional with 5+ years of experience crafting engaging social media strategies, analyzing data, and supporting successful campaign execution. I thrive in collaborative environments, contributing to all aspects of the marketing cycle, from content creation and social media management to competitor research and insights generation -
- IT
- Master
For the past four years, I've thrived in diverse technical support roles, empowering both internal teams and external clients with my strong troubleshooting skills and comprehensive IT knowledge. I am skilled at expertly diagnosing and resolving technical problems across various environments, including Branchless Banking applications, servers (UNIX/LINUX/Windows), and user workstations. I am also adept a leveraging SQL proficiency to manage underlying databases (SQL and Oracle) and generate necessary reports. -
- Account Manager
- Novice
Motivated and results-oriented Virtual Assistant with 2 years of experience exceeding customer expectations in both B2C and B2B environments. Proven ability to increase customer satisfaction by 10% through my active listening, empathy, and problem-solving skills. Skilled in providing top-notch remote customer service and support, including handling roadside assistance inquiries for B2B clients. -
- Account Manager
- Novice
I am a customer-focused professional with experience in both chat support and B2B customer care, seeking a challenging opportunity to utilize my strong communication, problem-solving, and multi-tasking skills. Skilled in handling chat inquiries in a fast-paced environment and ensuring customer satisfaction. -
- Sales Executives
- Adept
Highly motivated and customer-centric professional with 5+ years of experience exceeding client expectations across diverse support and onboarding roles, seeking a challenging CSM opportunity to leverage my proven track record in driving client success and building strong relationships. As an On-Boarding Project Manager, I consistently onboarded new customers 30% faster than the previous average by implementing a streamlined training program. -
- IT
- Adept
Highly motivated and client-centric professional with 4+ years of experience exceeding client expectations and ensuring smooth on-boarding, seeking a challenging CSM opportunity to leverage my proven ability in driving client success. As a Quality Auditor at my previous job, I consistently identified and addressed potential client onboarding issues, resulting in a 15% reduction in churn rate.