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- IT
- Adept
As a seasoned Technical Support Specialist with over four years of experience tackling complex challenges, I possess the skills and dedication to excel in your dynamic environment. Armed with professional trainings from industry giants like CISCO and Microsoft, I'm passionate about facilitating user success and minimizing disruptions. My proven track record speaks volumes, showcasing my ability to provide comprehensive support to diverse users (65,000+ strong!) through various channels - from ServiceNow to remote desktop tools -
- IT
Driven by a passion for using cutting-edge technologies to build better products and understand consumer needs, I bring a unique blend of data science expertise and user experience acumen to your team. With over 2.5 years of experience as a Senior Product Experience Analyst, I excel at translating user feedback into actionable insights, guiding product development, and ultimately fostering stronger customer relationships.I have a personal interest in machine learning techniques and I am adept at utilizing ML tools and best practices to solve problems in domains like image recognition (OpenCV) and natural language processing (NLTK) -
- IT
- Master
With over 6 years of diverse experience under my belt, I'm a highly motivated IT professional who thrives in the worlds of system support, IT administration, and satellite communication. I'm adept at setting up and maintaining networks, whether physical or virtual, whether operating systems like Windows, Linux, or OS X, or specialized applications like Ansys, Keysight, Xilinx, NI, OrCAD, and MATLAB. I'm a seasoned troubleshooter, tackling hardware and software faults, network glitches, and even SCPC link problems head-on, right at the source. -
- IT
- Adept
With a passion for tech and a diverse skillset, I'm eager to contribute to your team as a dedicated IT Support Specialist. Combining technical expertise with strong interpersonal skills, I excel at tackling challenges and supporting a smooth user experience. My areas of strength include, deploying and managing PfSense firewalls, ensuring robust network protection through site blocking and secure configurations. -
- IT
- Novice
With a unique blend of technical prowess and financial acumen, I bring diverse skills and a growth-oriented mindset to your team. As an IT graduate with one year of experience as a Network Engineer, I'm well-versed in network management, troubleshooting, and optimization. I have honed my skills in network configuration and maintenance by setting up and maintaining network infrastructure, including routers, switches, and firewalls. -
- IT
- Adept
"With over four years of hands-on experience as an IT Support Assistant and evolving into a Junior IT Officer. Whether it's tackling hardware and software troubleshooting, setting up networks and operating systems, or configuring email and web cameras, I thrive in resolving issues efficiently and ensuring smooth user experiences. My previous role as an IT Support Assistant honed my expertise in network support, software and hardware support and remote support." -
- IT
- Adept
As a skilled Network Engineer with extensive hands-on experience, I bring a robust skillset and a problem-solving mindset to your team. I excel in designing and implementing complex network solutions, encompassing network infrastructure where I install and configure network equipment like access points, switches, IP phones, and server racks, ensuring seamless connectivity and security. I can also implement Ubiquiti Networks (UBNT) devices like PowerBeams, Rockets, and AirFibers for robust point-to-point connectivity. -
- IT
- Master
A seasoned IT professional with over 6 years of experience tackling challenges across networks, IT support, database management, and leadership roles. I excel in complex environments, juggling multiple tasks with meticulous attention to detail, even under pressure. My skillset ranges from technical prowess in Cisco routing and switching to proficiency in Microsoft tools like Power BI and database management. -
- IT
- Master
I'm a seasoned IT professional with over 6 years of experience, deeply passionate about driving efficiency and security within Office 365 environments. My expertise lies in optimizing cloud workflows, where I analyze usage patterns, implement new features, and conduct user training to ensure seamless adoption across the organization. Beyond just the cloud, I thrive in streamlining operations, managing both wired and wireless networks, CCTV systems, and essential networking devices like firewalls, switches, and routers. -
- IT
- Adept
With over 3 years of experience across diverse national and multinational organizations, I thrive on the challenge of tackling complex IT issues, spanning both network administration and support. My skillset boasts network expertise, from managing Server 2019 environments and troubleshooting LAN/WAN connectivity to adeptly handling hardware and software support for laptops, printers, and network equipment. -
- IT
- Master
A seasoned Information Technology Professional with over 10 years of cross-platform expertise, I thrive in the multifaceted world of systems administration. From analyzing and designing to maintaining and updating, I wear many hats – ensuring hardware, software, and networks run seamlessly. -
- IT
- Adept
For 3 years, I've thrived as a highly motivated and resourceful Technical Support Specialist, tackling diverse technical hurdles for multinational companies. I'm adept at utilizing CRM portals and monitoring tools like Nagios and ELK Kibana, ensuring efficient ticket management and clear resolution tracking. -
- IT
- Adept
A seasoned Network Administrator with 4 years of experience under my belt, I thrive in the ever-evolving world of IT infrastructure. I'm comfortable navigating the complexities of PFsense, Mikrotik routers, Cisco switches, and Unifi devices, while ensuring seamless operation of printers, CCTV systems, biometric machines, VOIP, and various media equipment -
- IT
- Adept
With 5 years under my belt, I'm a dedicated engineer adept at tackling complex technical challenges across both desktop and network landscapes. I understand the intricate language of network protocols like TCP/IP, OSPF, BGP, and more, and have extensive hands-on experience implementing, troubleshooting, and maintaining networks using tools like SecureCRT, SolarWinds. -
- IT
- Master
With over 5 years of experience bridging the gap between technology and customer satisfaction. I honed my technical expertise as a Technical Support Representative for 4 years, confidently tackling a wide range of issues and navigating complex systems to find solutions -
- IT
- Adept
For 5 years now, I've thrived as a dual-threat IT professional, conquering diverse challenges across both network engineering and CCTV systems. Whether it's tackling complex LAN/WAN configurations, troubleshooting mission-critical servers, or keeping a watchful eye on CCTV footage, I jump at the chance to resolve any support or technical issue that arises. My meticulous attention to detail ensures system stability and security, as evidenced by my experience implementing firewalls, ACLs, and proactive maintenance routines. -
- IT
- Novice
Driven Desktop Support Engineer with 2 years of experience eager to leverage strong technical skills, problem-solving abilities, and customer service focus to excel in a challenging role. My career in IT thrives on providing quality support and building positive relationships with users -
- IT
- Master
With over 7 years of experience as a driven IT Manager and Network Engineer. I thrive in complex environments, wielding expertise in network administration (Cisco routers/switches, RIP, OSPF, BGP, EIGRP, VLANs, access lists), cybersecurity (Sophos firewalls, FERPA compliance), digital transformation (online education infrastructure, LMS, video conferencing, CDNs), system and user management (Hyper-V, Active Directory, DHCP/DNS servers, user accounts), and collaboration tools (discussion boards, messaging platforms). This diverse skillset allows me to seamlessly lead, secure, and optimize IT solutions for organizational success. -
- IT
- Master
Highly motivated and results-oriented Technical Support Engineer with 7+ years of experience tackling diverse challenges across various industries. I am proficient in Windows Active Directory, system administration, hardware/software troubleshooting, and network maintenance. -
- IT
- Adept
I am a results-oriented professional with 7+ years of experience across diverse industries, leveraging strong communication, leadership, and problem-solving skills to drive success. I am an MBA graduate with proven ability to identify and engage clients by developing content for three companies, demonstrating understanding of target audiences and effective communication skills. -
- IT
- Master
For the past four years, I've thrived in diverse technical support roles, empowering both internal teams and external clients with my strong troubleshooting skills and comprehensive IT knowledge. I am skilled at expertly diagnosing and resolving technical problems across various environments, including Branchless Banking applications, servers (UNIX/LINUX/Windows), and user workstations. I am also adept a leveraging SQL proficiency to manage underlying databases (SQL and Oracle) and generate necessary reports. -
- IT
- Adept
Highly motivated and client-centric professional with 4+ years of experience exceeding client expectations and ensuring smooth on-boarding, seeking a challenging CSM opportunity to leverage my proven ability in driving client success. As a Quality Auditor at my previous job, I consistently identified and addressed potential client onboarding issues, resulting in a 15% reduction in churn rate.
