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- IT
- Adept
A seasoned Network Administrator with 4 years of experience under my belt, I thrive in the ever-evolving world of IT infrastructure. I'm comfortable navigating the complexities of PFsense, Mikrotik routers, Cisco switches, and Unifi devices, while ensuring seamless operation of printers, CCTV systems, biometric machines, VOIP, and various media equipment -
- IT
- Adept
With 5 years under my belt, I'm a dedicated engineer adept at tackling complex technical challenges across both desktop and network landscapes. I understand the intricate language of network protocols like TCP/IP, OSPF, BGP, and more, and have extensive hands-on experience implementing, troubleshooting, and maintaining networks using tools like SecureCRT, SolarWinds. -
- IT
- Master
With over 5 years of experience bridging the gap between technology and customer satisfaction. I honed my technical expertise as a Technical Support Representative for 4 years, confidently tackling a wide range of issues and navigating complex systems to find solutions -
- IT
- Adept
For 5 years now, I've thrived as a dual-threat IT professional, conquering diverse challenges across both network engineering and CCTV systems. Whether it's tackling complex LAN/WAN configurations, troubleshooting mission-critical servers, or keeping a watchful eye on CCTV footage, I jump at the chance to resolve any support or technical issue that arises. My meticulous attention to detail ensures system stability and security, as evidenced by my experience implementing firewalls, ACLs, and proactive maintenance routines. -
- IT
- Novice
Driven Desktop Support Engineer with 2 years of experience eager to leverage strong technical skills, problem-solving abilities, and customer service focus to excel in a challenging role. My career in IT thrives on providing quality support and building positive relationships with users -
- IT
- Master
With over 7 years of experience as a driven IT Manager and Network Engineer. I thrive in complex environments, wielding expertise in network administration (Cisco routers/switches, RIP, OSPF, BGP, EIGRP, VLANs, access lists), cybersecurity (Sophos firewalls, FERPA compliance), digital transformation (online education infrastructure, LMS, video conferencing, CDNs), system and user management (Hyper-V, Active Directory, DHCP/DNS servers, user accounts), and collaboration tools (discussion boards, messaging platforms). This diverse skillset allows me to seamlessly lead, secure, and optimize IT solutions for organizational success. -
- IT
- Master
Highly motivated and results-oriented Technical Support Engineer with 7+ years of experience tackling diverse challenges across various industries. I am proficient in Windows Active Directory, system administration, hardware/software troubleshooting, and network maintenance. -
- IT
- Adept
I am a results-oriented professional with 7+ years of experience across diverse industries, leveraging strong communication, leadership, and problem-solving skills to drive success. I am an MBA graduate with proven ability to identify and engage clients by developing content for three companies, demonstrating understanding of target audiences and effective communication skills. -
- IT
- Master
For the past four years, I've thrived in diverse technical support roles, empowering both internal teams and external clients with my strong troubleshooting skills and comprehensive IT knowledge. I am skilled at expertly diagnosing and resolving technical problems across various environments, including Branchless Banking applications, servers (UNIX/LINUX/Windows), and user workstations. I am also adept a leveraging SQL proficiency to manage underlying databases (SQL and Oracle) and generate necessary reports. -
- IT
- Adept
Highly motivated and client-centric professional with 4+ years of experience exceeding client expectations and ensuring smooth on-boarding, seeking a challenging CSM opportunity to leverage my proven ability in driving client success. As a Quality Auditor at my previous job, I consistently identified and addressed potential client onboarding issues, resulting in a 15% reduction in churn rate.
