5 Most Wanted Back Office Support Services 

For any business, having a line of soldiers ready in case of a breach or pitfall is essential, which would be your back office support services. When running a company, some tasks are about your core competencies, and then some are to be controlled at the back end. It is essential to give due credence to these back office services and invest in the best service providers you can find. Before we get into the 5 most wanted back-office support services, let’s understand what a back-office support system is.

What Are Back Office Support Services? 

Much like the backstage crew of a play, the back office support of an office is behind the scenes handling the non-customer-facing functions of a company. They may not interact with the customer base, but their contributions are vital for the proper functioning of an enterprise. These are like the pit crew of a racing game, where the star players’ inner workings, structure, and smooth running are wholly dependent on the back office team.

If you want to picture the minds behind the operation, that would be the back office support service. Some basic examples include IT support and infrastructure management, data entry, and HR support. So, before we move on to the viability of back-office support services, let’s look at the 5 most wanted back-office support services and the functions they perform:

1. Infrastructure Management and IT support: These people are the backbone of a well-functioning modern business because so much of the company’s operations rely on quality IT support. They take care of everything from providing technical support to enabling cybersecurity and maintaining the functions of the software and hardware systems. Over 72% of all global outsourcing contracts are IT services, which highlights just how important this particular skill is for companies worldwide.
2. Human Resources (HR Support): Many tedious back-end tasks are required for HR teams to function, like benefits administration, payroll processing, compliance with labor laws, and employee record management. HR deals with a hoard of people every day and can benefit from back-office support services for recruitment to keep up with the workload. According to recent reports, companies that outsource HR can achieve an average return on investment of 27.2%. Even with something as fundamental as leave management, HR requires additional help to maintain its core workload and these constant functions that take time and energy.
3. Data Entry: One of the most in-demand jobs is data entry and management services because most companies would have a high volume of data to sort and secure. To ensure data accuracy, back office support service for data management is essential and quite commonly recruited.
4. Bookkeeping and Accounting: Big or small, all businesses require assistance in maintaining financial records, keeping track of accounts receivable, and ensuring compliance with tax laws. These tasks are right up the alley of back-office accounting services that take hours off the core team’s hands and free them to maintain significant accounting operations.
5. Administration: Perhaps one of the most sought-after virtual back office support services is in administration. Everything from managing correspondence to scheduling, setting appointments, and organizing documents is part of the back office service provider’s job. They ensure that the administrative operations run smoothly and that the menial tasks are expertly handled.

The Viability of Back Office Support Services in the US 

Whether you are a large corporation or a nuclear practice, the need for a few extra hands is always there. In most companies, there would be a separate infrastructure of back-end support that would ensure the frontlines don’t burn out when performing their core duties.

According to the US Bureau of Labor Statistics (BLS), 20% of new businesses fail in the first two years, 45% in the first five years, and 65% in the first ten. Only 25% of newly founded companies survive for 15 years or more. This is a telling sign that back-end support services must be given the importance they require to uphold a business’s functionality.

The process of engaging back-office support is based on the idea that a net of support holds the enterprise’s foundations together. So many industries are potentially helpless without proper back-office support services.

• Healthcare

Imagine the incredible workload taken by medical professionals in their daily lives. But often, the aspect of healthcare that gets ignored is the service and customer support. When dealing with patients, caregivers must be vigilant and free from the tangles of administration, billing, invoicing, and other tasks, and that’s where medical back office support service comes into play.

To ensure that medical practice runs smoothly, doctors must perform their best. It is up to the back players to ensure that they take care of the issues with the administration so that practitioners can function their services appropriately. Proper healthcare back office support services ensure that administrative tasks are independent of patient care.

• E-commerce

As one of the fastest-growing industries in the world, e-commerce requires constant vigilance to maintain its functions properly. The road to success heavily depends on a solid e-commerce back office support services team that maintains operations across different levels.

From data entry to inventory management, the team must regulate the processes. In managing financial records, invoicing, and even social media management, back-office support teams for eCommerce enterprises are the bloodline of the operation.

• Legal

Implementing and maintaining law firms is a hefty task that requires much attention. With a front row of superstars working hard to establish a good reputation for their practice and tackling complex issues, the legal back office support services are pivotal in providing the foundations for a firm to function.

From managing and documenting case studies to doing legal research and providing case management and administrative duties, the back office support services are expansive and incredibly important to maintain the integrity of a law organization.

• Insurance 

Finance companies that deal with insurance need to have a stout structure to function because they deal with sensitive customer data, and the well-being of people is dependent on their quality internal processes. Keeping track of insurance claims, invoicing, record keeping, and insurance back office support services are vital to keep the ship going.

• Data Processing

Modern businesses can only survive with proper data processing and management. And that is why one of the most viable back-end services is back-office processing support services. Along with maintaining crucial administrative support and data management, processing services include managing accounts receivable, processing orders and invoices for small and medium-sized businesses, and maintaining compliance.          

Why are Back Office Support Services Sourced Offshore? 

With many companies taking their secondary operations offshore, it is unsurprising that back office support services are one of the most outsourced positions. That means businesses understand that investing in offshore back office support services can save them money and provide them with the quality assistance they need. To avail yourself of one of the best back office support services, Remote Scouts is your ideal station.

With a long history of providing offshore solutions to businesses, we know the right person who can boost your business and create value. When the foundations of a firm stand on its front-end and back-end system, they must be in synchronization with each other – and that’s why Remote Scouts expertise can find you the perfect pairing for your front-end team.